As 4 Site Security continues to grow, Nathan Goffin, our Services Business Development Manager, reflects on how growing strong client partnerships generates success.

Nathan told us: “An honest and open relationship, right from the outset, creates a solid business relationship. At 4 Site Security, we develop new business with our core value of Integrity at the heart. We have to ensure that we are a good fit for our clients, and we have to be sure in our belief that our service can make a difference.”
 
“This runs right through the operational management of the contract,” Nathan explains. “Our team nurtures a robust client relationship by delivering professional integrity and a refreshing personal approach at all times. Our clients know that they will get through to someone straight away, so that any issues are dealt with directly and in a timely way. We can be trusted to help in the most challenging of situations. The  relationships with our clients are so strong that many are prepared to recommend and support us with other opportunities. That’s a big thing for someone to have such faith in your ability that they are prepared to back you in this way.”

“Key to the relationship is also the team on the ground. From our recognised mobilisation process, we generate a positive relationship with our front line teams, based firmly on the 4 Site Values. Even before the contract starts, we welcome the guards and start to build a bond with them. We value their opinion, communicate with them and involve them in consultations. We know that this engagement will encourage them to want to work the 4 Site Way, bringing the best they can be every day to work, mirroring our four pillars of Support, Integrity, Trust and Excellence.

“We’re very lucky to have many fabulous clients, and to have the opportunity to align our values in support of our client’s business goals. We are excited to develop new relationships with new customers with the 4 Site Way at the forefront of our business strategy,” Nathan concludes.